Privacy Policy

1. Introduction

Welcome to Centeno Air LLC. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@centenoair.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect can include the following:

• Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Service Information. We collect information related to the HVAC services you request or inquire about.

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To fulfill and manage your service requests.
• To send administrative information to you.
• To send you marketing and promotional communications.
• To deliver targeted advertising to you.
• To respond to your inquiries and offer support.

4. SMS/Text Messaging & A2P 10DLC Compliance

If you opt-in to receive SMS/text messages from us, we will use your mobile number to send you appointment reminders, service updates, and occasional promotional offers.

Data Sharing Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the shortcode. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@centenoair.com or (830) 283-5554.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. (See section 4 regarding strict limitations on sharing mobile information).

6. Contact Us

If you have questions or comments about this policy, you may email us at support@centenoair.com or by post to:

Centeno Air LLC
347 Mistflower
New Braunfels, TX 78130